LeadWin · Knowledge
Good answers start with your business knowledge.
Connect your website, your own content and your company profile. Choose which sources LeadWin uses and whether it can search your website live when needed.
What this helps you do
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Use your website as the basis for answers about your services.
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Add information that is missing from your website.
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Choose which content LeadWin may use as knowledge.
LeadWin understands the page behind the question.
When enabled, LeadWin can read the page a visitor is viewing to answer a question. Additional website search can find further content on configured domains when needed.
Four sources, one answer
LeadWin uses connected sources to answer relevant questions. Linked content and references help visitors check the details.
Website knowledge
Pick the pages that serve as a knowledge source. When needed it searches further released pages of your domain live.
Your own information
Prices, notes and rules that are not on the website, plus how it should answer the questions that matter.
Company profile
Services, references and reviews feed straight in: the evidence the agent shows in the chat.
Intercom articles
Your existing help center as a source: articles open right inside the widget, without leaving the page.
Your knowledge, matched to the question.
Evidence you can click on in the chat
The LeadWin agent shows reviews from your company profile as carousel tiles right in the conversation, and case studies too if you have a Feedbax profile. One click opens the detail view, without leaving the page.
- Reviews from 4 stars up feed in: the five best rated first.
- Case studies as clickable cards, with industry, services and outcome in the detail view.
- The more matching projects you add, the more concrete every answer gets.
Read in, summarized, done
You release individual pages: LeadWin scans them automatically and summarizes the content for good. You can review and adjust that summary at any time.
- Automatic scan: every released page is read in and kept current.
- A compact summary per page, exactly what the agent answers with.
- Editable when needed: change the wording, add details, save.
Summary · /services
First consultation free, projects from €10,000
For everything else: the whole domain, live
The LeadWin agent can search your entire website live, on top of the pages you read in. Through the sitemap of your website it finds matching pages and reads them directly. That way it also answers questions about content you never released individually.
- Finds matching pages through the sitemap of your domain, in seconds.
- Always current: reads pages the moment the question is asked, not from a stale copy.
- One switch is enough: you decide whether live search is allowed.
Your help center answers along
Connect your Intercom workspace and the LeadWin agent searches your published help articles on matching questions: articles open as a panel right inside the widget.
- Connect once, done: changes in the help center take effect automatically.
- KB search switchable, the connection testable or removable at any time.
- Articles open inside the widget, the visitor stays in the conversation.
KB search active
Help center articles · English
How do I register my company on Feedbax?
Open in the help centerGood to know
Where does LeadWin get its answers?
LeadWin uses approved website content and the information you add. Depending on the question, the agent can search your website for relevant content and include the current page content.
Can I exclude content?
Yes. You manage approved knowledge sources and can add your own information. Check the answers in the preview, especially after changes to your services.
Your knowledge is already there. Release it.
Choose your sources and check answers in the preview. Manage additional sources and website search in the dashboard.